Thanks for the help and sorry for my late response! I did try to send them 2 emails about this but they do not seem to be monitoring their email address...

Another question, we have 1 hr and 5 minutes stopover in FRA before our next flight. We arrive from SEA with final destination CPH. Its super tight, especially with the kids and immigration but I hope we can make this. Do you know if they provide any special assistance to get through "the airport" since we are on a tight connection, like they do at other airports, or will we be on our own ?