Originally Posted by
UAflyerUK
I purchased an ex Germany - HKG in J, the applicable amount showed as pending on my card. Ten days later the transaction had still not been processed and no funds were being held. Day eleven BA took the money at a new exchange rate which cost me over £100 more than the day I booked. Not happy about that. Had checked exchange rates with my card provider and BA as wanted together there prior to the referendum.
Quick email to customer services prompted a response that reminded me I have no value to BA.
Just to clarify, are you saying you purchased a ticket in EUR (let's say €1000 and you expected to see your GBP card charges at £800, but by the time it hit your GBP card it was £100 more, meaning you got charged £900. Or are you saying you bought a €1000 ticket but by the time BA settled the transaction it was for approx €1200, meaning you paid £100 more?
If the former, BA didn't charge you £100 more, your credit card company did as they used the settlement day FX rate. BA would have made an authorization of €1000 and then in theory they can't then charge anymore than that. If the latter, if you have the confirmation/invoice then you can raise a chargeback with you card provider for an over charge.
If none of the above, I'll get my coat....