Originally Posted by
zpaul
I am 100% unfamiliar with the European AA system, and I'm sure one of the wiser FTers here have thought of this, but could this be one of the infamous YUP fares that have been debated so much?
Perhaps, though such fares usually come with an instant upgrade at booking. Never heard of an instant downgraded upgrade.
OP, definitely get something in writing from AA about the cancellation issue. One agent's word means absolutely nothing when dealing with a completely different agent the next day.