Originally Posted by spainflyer

Needless to say, I am trying to cancel this nightmare. Reservation made 7 hours ago for travel beginning 30th August, so should be permitted, right?

But when I go to prefunds.aa.com it tells me "Please ensure your itinerary is cancelled in order to complete your refund request." It then tells me to go to aa.com and click on "My Trips / Check In" (two separate tabs actually).

But once having entered the information from my ticket and clicking through to My Trips, I see nowhere to cancel my travel. I see my flights, seats assigned, but nowhere to "cancel my itinerary."

This is on the AA US website. Suggestions? I do not want to be left without a refund on a technicality.