Originally Posted by
TMOliver
Well, we returned about 230PM to find the room uncleaned, a bit of a shock. In my experience (certainly applicable to Marriotts), occupied rooms are high up the housekeeping staff's morning "To Do" list.
Actually, the exact opposite is true. First priority for Housekeeping is to clean check-out rooms. If they don't do that, the Front Desk won't have clean rooms for the day's arrivals. "Stayover" rooms are always low priority.
Originally Posted by
TMOliver
Working away as best we could with cell service, we asked her to simply ignore the room and clean/restock the bath. To me, cleaning a bathroom includes a modest attempt to clean the toilet. She didn't feel that way.
I spent over 10 years working in hotels. When guests requested a "touch up" instead of standard housekeeping service, the toilet was not cleaned. Although, since you were in the room, you could have simply asked for that to be done.