Originally Posted by
DJ_Iceman
Not to sound too harsh, but I didn't find anything in that story to be out of the realm of normal experiences. Any hotel (just like any home) in certain parts of the country can have big roach-like bugs. It sounds like the hotel staff tried several things to appease you, none of which you accepted.
In short, it doesn't sound like "miserable service and hospitality" to me. Sorry.
Living not far away and having spent much of my life on the Gulf Coast, I expect hotels to do a better job with pest control (even in Katy where the large cucarachas/Palmetto bugs flourish). Besides, my harsh review was based on a compendium of issues, wifi, housekeeping issues, and overall response.
Expecting better, receiving worse, should I not complain (here and elsewhere, I should add).