Originally Posted by
iamfrugal
Just a warning about this cc from National bank: a nightmare. Just to have it approved they asked for income statements,pay stubs,etc to be faxed. Then we attempted to get a second but different product and had to really persist to get any bonus. We received a reduced one. To take advantage of any of the travel benefits, it is a real chore. Lots of time wasted in my view for little gain. Every call to CS is met with attitude and a heavy french accent. Any issues with the account must be dealt with by the primary account holder only.Even authorized users cannot discuss any issues.The website is a joke as well as the rewards website. Still waiting for a credit to be applied and then we will cancel all. Anyone else have any issues?
Definitely a pain in the ..., I agree. You would think claiming the parking credit would be a simple thing, but it involved sending them copies of receipts and about an 8 week waiting period. Since the parking charge was on the cc, why you can't just simply claim it and get credit through the site is baffling. It's as though they make it tough so people will give up on the process.
I saw an option to transfer my point balance to a National Bank TFSA so I did that. I had to make an appointment with a manager in branch to open it but at that point I was committed to the idea.
Good value, but I don't think I'll deal with them again.