Originally Posted by
Bowgie
Nothing prevents an infrequent traveler from looking deeper and comparing seat pitch, seat configuration, IFE or no IFE, and change fees. (I think Southwest doesn't have the last one.)
WN doesn't have change fees, but there are certainly a few times I've had to explain what a fare difference is, and why it must be paid, to friends/colleagues who don't travel often.
Every airline, and every business, will try to highlight the positives of their product and minimize the display of the limitations/negatives.