FlyerTalk Forums - View Single Post - Y/B/M Premier Instant Upgrade

Jul 4, 2016 | 9:02 am

#540

Air Houston

Join Date: Aug 2011

Location: IAH + SLC

Programs: UA - 1K, DL-DM, Hilton Gold, IHG Platinum, Marriott Titanium Lifetime

Posts: 2,926

Quote:

Originally Posted by Billygreg

Sort of same problem but with different wording. Mine says:

! We could not process your request. Please see the message below and make revisions.

! Please select at least one segment to be upgraded.

Of course I have selected the segment to be upgraded.

1k on a B fare and I get that response when I try to confirm my upgrade. Expert mode says PN4.

I get that phrase on the web. The app offers it to me as well but I just get in an endless loop there where I click to confirm and it kicks me back to the home page with no option to change my seat to first. Guessing this is typical UA IT wonkiness but.......

This happens to me when I have a mixed fare itinerary (meaning some segments are not in M, B, or Y) or when I have a United Express segment on the reservation, regardless of fare basis. I have always been able to have the segments upgraded by calling, and it generally only takes a minute or so for the agent to take care of it.