Originally Posted by
percysmith
I still managed to OLCI on Friday...?
This is my second post from the website thread, plus additional info
Originally Posted by
24left
Oh, and just for fun, since the Canadian and U.S call centres are closed (it's 02:40 here), I decided to spend some $$$ and call the HKG #.
Well.......the poor young guy sitting at his desk in Cathay City said he's sorry, said he can't even check me in, said he can't send an email or SMS, said the CX site is down for maintenance......
I said, I get that maintenance happens, but it's the middle of the business day in HKG and it seems to me that's not a great time for CX to be down.
I also find it strange that there is no email address in the Contact Us page - not that it would change anything.
He told me I'm confirmed and I can pick up the boarding passes at the airport. I told him that I got my last CX BPs on my phone and I would like the mobile versions.
I'm also curious, if he says their own web capabilities are down or limited, how is this a good way to run a major airline? I doubt I'm the only one, but most others would not be posting to FT.
END RESULT: He said I should try again in 2 or 4 hours (me thinks he was just guessing)
So, after I posted, a mobile BP showed up in my email. BUT, my tier/status was missing. Obviously when I bought the ticket, I included my AA # and I see it on the CX eTicket.
So, I called CX HKG again, got a different agent, explained to her the issue and she said well you can submit the documents to AA for credit.
ARE YOU SERIOUS?
She then said she would go talk to her supervisor and left me on hold for 10 minutes. I gave up.
So, here's the thing. I have no idea what kind of problems CX is having. I was able to online check-in for my flights a couple of months ago, got the mobile BPs, and added to Wallet on my iPhone. Also, my AA/OWS status clearly there as I still have them.
Since I am not the only one who had a problem, there is clearly an issue.