Originally Posted by
demue
I redeemed my Uni$ so it is less than what they deduct for annual fee. They should do proactive fee waivers, but I guess it is better to charge and wait and see. Will apply for waiver too.
No UOB absolutely puts cardholders through a convoluted systemic brainless process even though they - eventually, in all likelihood - would decide to waive your fee just to retain you as a customer.
See my earlier
post where I had ranted on the process.
Conclusion - if you don't get any fee waiver from their IVR process, insist to speak to a live person and threaten to cancel. Trust me, banks will avoid terminating your relationship at any cost especially if you have sound credit and pay your bills on time - it costs them a lot more to acquire a new customer than to retain one.