I was excited to take the new A350 from Bangkok to Hong Kong in business class that day. However, the boarding process is in a total mess. No queue was observed and everyone just squeezed to the boarding gate.

The layout of the A350 business class has the following layout: “Seat” “A triangle mat” “Hand-rest”. The triangle mat was loose and fell off from the chair. The crew was unable to fix it. It fell off for a number of times again in flight.

I had pork for the meal. The vegetable came with it had definitely gone bad. The stench smell was disgusting.

Later on, i watched a movie. After watching it for 30 min, the screen prompted up a message and asked me to fill in a questionnaire. When I presses cancel, the questionnaire prompted up again after 1 second. And I had repeated more than 30 times but still unable to close that questionnaire and continue my movie. And then I decided to answer all questions so as to continue the movie, however the questionnaire could not be finished. Therefore I was unable to use the inflight entertainment since then.

And when I wanted to use the online complain form, it was not working and unable to select destination airport. Poor design of website!