Originally Posted by
MSPeconomist
I recently sent in a compliment for a purser and FA. The canned response said that the person had tried to call me (why? plus, I can't find any evidence that this was done) but didn't have a phone number for me to call them. It doesn't seem logical.
Then I got a second email asking me to evaluate their response to the compliment.
I sent in a compliment for outstanding cabin service and did receive and answer the phone call from someone at Delta, practically gushing with happiness over the positive feedback and that they would definitely relay it to the FA's supervisor, etc. It was almost slightly embarrassing. (I really wish I'd had a JWD handy on that flight though, I keep hoping I'll run into the FA again)
They also said something like "it's so nice to receive positive comments amongst all the negative complaints we get" and I said "I've sent in a few of those too
"
And then like MSPe I got the "how did we do" survey...