Originally Posted by
wunderpit
I went in reverse:
I sent an email to GE, and then actually followed up and CALLED GE in D.C. (pretty sure it's there) a few weeks later, since a name change can take several weeks.
I explained that I screwed up and should have used an initial instead of my full middle (to match my passport, which has initial only). They said that it was in process, made no guarantees, and were relatively friendly about the whole thing.
A few weeks later I received a new GE card with initial only
I am in the same boat where my GE card has my full middle name but my passport only has my middle initial. What number did you call to get the change processed in DC?
Edit - I called the Charlotte enrollment office this morning and finally got through to an officer and explained why I was calling. She asked for my KTN and looked up my information. She said that the agent who did my interview "screwed up" and she made the name change to just a middle initial to match my passport and she was ordering a new card for me no charge. I will update once I get the new card but it really was painless after I got someone to answer the phone.