Originally Posted by flyingmontana

I often write to Delta regarding either a complaint OR a compliment on their service. I usually notice that the email responses I get seem very formulaic, but this one is downright robotic:
"Thank you for your email to Delta sharing your positive feedback about
our representative. It is so nice to hear about your positive experience. Your kind words will be forwarded to Kathy's immediate supervisor and become part of his
permanent record. Thank you for taking the time to let us know."
Kathy was definitely a woman.
Do they just have a computer generating these replies? Kind of depressing. Still--at least I still have hope that Kathy may benefit from having my note in "his" permanent record.