In your case, if you are willing to cancel the trip, I believe there is no issue getting a full refund as the property dropped the ball on this instance. If done properly, you might even get some extra points. Alternatively, show up and see if you get your room. If you do not, you can still decide to walk out for the view and then follow up with the property GM about your disappointing stay as you booked the room for the view. You might get a night off, equivalent points or a BMG cert.