I recently sent in a compliment for a purser and FA. The canned response said that the person had tried to call me (why? plus, I can't find any evidence that this was done) but didn't have a phone number for me to call them. It doesn't seem logical.

Then I got a second email asking me to evaluate their response to the compliment.

I'm waiting for a thank you response followed by the opportunity to evaluate their response to my evaluation. <giggle>

BTW, it's sneaky the way the emails seem to suggest a quick one question survey (like at the end of calls to the DM line) but then lead to a series of webpages that ask more questions and obviously require more time than expected, yet if you don't do the rest of it, I'm not sure the first response counts.