I booked a room at the Hilton San Diego Harbor Island for July 3-4 back in December. I chose the Superior Harbor View category because that would have a direct view of the Harbor and the Fireworks (quite great in SD I hear).

Went to do OLCI this morning and coming up with that I cannot choose a room. I called the hotel to ask about options and was told ALL Harbor View rooms have already been pre-assigned, and I was not one of them.

Poor night desk clerk was quite apologetic and blubbery, said he was told not to touch any room assignments, and I was told to call back after 8 to speak to the powers that be (I have names).

I know my choices will be "cancel or come and have a non-view room". If we go...and yes, we can just walk outside and see the fireworks but that's not the point...should I be entitled to anything beyond that?

And if we cancel, is it just a simple cancellation or should I ask for any points, etc. as goodwill?

Another issue: I reserved that room/view at a very good rate back in December, and the non-view rooms are now (and have been for a while) higher in price than the spectacular view room I did reserve.

I'm Gold, so was I bumped for Diamonds/their personal friends/ or who? to have those rooms already assigned (without me in one of them) when I made the reservation so long ago?

I know room types/views are not guaranteed, but when they individually sell the specific categories, are you not supposed to get the view/type you purchase? This is not a "request" for a better view, it is a specific category.

Want to know what to do when I call in an hour.