If I'm going to post and complain when TSA agents do things to harass and annoy people, then I feel that it's also my obligation to post about times that agents do things right...

This past Thursday (20-NOV) I flew IAD-PIT-PHX on US, with the IAD-PIT flight leaving @ 0650. I went through screening around 0600. While going through the screening there, I found the TSA agents to be friendly, knowledgable of TSA policies, efficient, and just all-around great people for folks who were on the job at 6am. I hope they keep up the good work.

Yesterday (23-NOV) I flew PHX-PHL-BWI, leaving PHX @ 1415. Again, the TSA staff in terminal 2 at PHX was friendly and efficient-- some quality folks must be working there.

It would be great if every TSA checkpoint at every airport would function like these two places and provide friendly experiences in which agents smile, say "good morning", and treat you with respect. If this were to happen, I don't think that anyone would have any problems with the agency or the screening process. Way to go, folks!