excerpt from my latest:

hovering over the flight number in search results no longer shows the equipment type ... lower left corner of the screen says "javascript:void(0)" and you have to click on the flight number to bring up the info popup

this is a serious degradation of website utility: equipment influences a lot of my flight decisions, and the more time it takes to find out important information, the less likely I am to continue using DL

** PLEASE ** avoid the standard canned "I'm sorry you had difficulty navigating delta.com" response ... that gives me absolutely no confidence that anyone is actually reading, understanding, and thinking about this comment

excerpt from DL response:

Thank you for your email to Delta. I'm sorry to hear navigating delta.com was a challenge and that you did not have the seamless customer experience we aim for.

We appreciate you taking the time to share your comments with us and assure you that we will share them with the appropriate leadership team to be reviewed. As a Million Miler and Platinum Medallion member, I know your time is valuable and it must be frustrating to start the process all over again. Please contact our 24-hour Online Customer Support Desk at 888-750-3284 so that we may assist you with web-related needs.