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Old Jul 1, 2016 | 11:45 am
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bocastephen
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Originally Posted by Starwood Lurker
But, I have seen AMEX FHR book pre-paid rates, which are not eligible, so I would avoid those.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

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This can be avoided - when talking to your TA, explain that you must have a published rate that does not indicate a restriction on points. If we get a FHR request, we are clear with our FHR counterpoint that the rate must not be opaque, prepaid or bulk - the result might be a higher cost to the customer, which they would then weigh against the points/credit vs a possible lower rate option.

As a SPG preferred agent, we also have our own Luxury Benefits SET that we book directly and provides comparable rates and benefits to FHR and other programs without the points/stay credit risk.
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