Originally Posted by dmorbust

Apologies in advance for the length of this post: as a Diamond, I selected my Comfort+ aisle seat for a transatlantic trip all the way back in January. When I checked in yesterday for my outbound flight, I was unnerved to discover that on the return flight I had no seat selection and all Comfort+ seats were taken. I called in and the DM line admitted that an agent mistakenly cancelled my Comfort+ seat selection on June 21st without making any notes or reasoning for it. The DM line agent apologized and said the best they could do was open up a bulkhead seat back in 30D for me, as well as offered 10,000 miles or $100 voucher whichever I preferred. I asked to have my original seat back, but even after elevating to a supervisor she refused to do so. I did ask for them to investigate the timing of when the current occupant of my seat grabbed my seat to see if it was within seconds of the agent cancelling my seat to investigate whether SHENA was involved with that agent. The supervisor said that I should write in to Delta.com complaints as perhaps that could escalate to someone with the power to remove another passenger from Comfort+ to right my wrong, but that no phone agent even on the DM line would be able to. So right now I am in 30D with 10,000 miles and awaiting a response from my delta.com complaint (hoping they can rectify this within the 4 days before the flight in question).

So long story short - is there any other recourse? Is what the DM line supervisor told me correct that she cannot put me back in my original seat even though it was Delta's fault that I no longer have it? As a last resort and I do realize that one person will no matter what be made unhappy, shouldn't the unhappy person booted from a Comfort+ seat not be the DM, but rather someone else with no status? I realize the last bit sounds entitled, but it does beg the question...