(I tried searching for this topic and I know it's in here somewhere but I couldn't find the answer to these questions, sorry that this is probably a common topic)


We're traveling to Montreal at the beginning of August for our anniversary and I was hoping to book one of the suites at the Hyatt Regency using points. I've never seen a suite listed when searching for award nights on any Hyatt property, so I assume that's something you can only book over the phone?

We're booked into a Club King, and the phone agent said there was no suite availability for those dates, but I figure I'd call back over the next couple of weeks to keep checking. Is it something that changes often, similar to award seat availability for flights? Is there any chance that calling back and getting a different agent might give me a better chance of booking a suite? Also would I have a better chance the closer it gets to my arrival date?

Thanks!