Originally Posted by
yohanson
But what if the caterer did give a partial refund but gave it to the ex boyfriend? I'm also against this policy of Delta's. They should give the credit for the canceled flight to the person that actually paid for it. I'm sure the reason they don't is that it's too difficult for their IT department to add the requisite code.
Unless you want DL CSR's to be able to see far more credit card/personal information on who actually purchased the ticket, then you're asking a phone CSR to take someone's word for it that they have a valid reason to get the refund...and they actually paid for it.
Wait until the first time that someone calls in to mess with their Ex telling some sob story about how they bought the ticket so their spouse could see their dying mom, and now it turns out their going on vacation with someone else...DL refunds the ticket leaving the ex stuck at the airport with no tickets.
While the Ex doesn't get the money it goes to the original form of payment, but their reservation is gone....don't pretend this wouldn't happen.
If you buy tickets for someone else you're assuming some risk.