Originally Posted by Platy

When you ring the QF call centre in Australia they offer a call back service when the lines are busy: I don't know if this facility is available to US callers.

(Incidentally, I trust that your itinerary is not as quoted, rather transits LAX in both directions: if you have paid for first class you would presumably want the two trans Pacific legs actually to be in first class! Please check you are on flights which offer the first class cabin on the international sectors. Similarly, once in Australia check you have aircraft with business class, e.g. QF866 or QF1572 from SYD-HTI and NOT the low cost carrier Jetstar flight JQ846 - Qantas has a nasty habit of dumping first class passengers onto the cheap low cost services! I have even seen online itineraries for first quoted where NOT ONE sector is in first class - go figure!).