Originally Posted by
rapopoda
Hi
Looking for a bit of guidance on an issue I'm having on the QF website.
I've a Flex First itinerary booked from SFO -MEL-SYD-HTI-SYD-SFO. When I go to MMB, "change" is greyed out and it instructs me to contact my Qantas call center; the button for "Cancel", however, is active. I called the call center - LOOONNNG wait time - and the agent couldn't give an answer as to why. She did help me make one of my changes, which took quite some time; however, I'm likely to make one or two others. My questions
1) Is there a QF tech desk that I can call to get the issue sorted, so that I can make online changes? I'd rather not have to go through a call center.
2) Barring that, is there a First phone line, which might have considerably shorter wait times? I didn't see anything on QF's site, but I certainly may have missed it.
Thanks in advance
When you ring the QF call centre in Australia they offer a call back service when the lines are busy: I don't know if this facility is available to US callers.
(Incidentally, I trust that your itinerary is not as quoted, rather transits LAX in both directions: if you have paid for first class you would presumably want the two trans Pacific legs actually to be in first class! Please check you are on flights which offer the first class cabin on the international sectors. Similarly, once in Australia check you have aircraft with business class, e.g. QF866 or QF1572 from SYD-HTI and NOT the low cost carrier Jetstar flight JQ846 - Qantas has a nasty habit of dumping first class passengers onto the cheap low cost services! I have even seen online itineraries for first quoted where NOT ONE sector is in first class - go figure!).