Hi
Looking for a bit of guidance on an issue I'm having on the QF website.
I've a Flex First itinerary booked from SFO -MEL-SYD-HTI-SYD-SFO. When I go to MMB, "change" is greyed out and it instructs me to contact my Qantas call center; the button for "Cancel", however, is active. I called the call center - LOOONNNG wait time - and the agent couldn't give an answer as to why. She did help me make one of my changes, which took quite some time; however, I'm likely to make one or two others. My questions
1) Is there a QF tech desk that I can call to get the issue sorted, so that I can make online changes? I'd rather not have to go through a call center.
2) Barring that, is there a First phone line, which might have considerably shorter wait times? I didn't see anything on QF's site, but I certainly may have missed it.
Thanks in advance