Originally Posted by
Martina70
It can be, if the unintentional consequence makes their actual customer base feel alienated and passed over. As mentioned before, I read about a someone with over 4M tier points with Mlife who wasn't invited to Noir and could never seem to get a straight answer as to why he/she had not yet been asked. When they found out it was being offered to mattress runners, they almost blew a fuse. After many months and threatening to switch casinos that weren't affiliated, they finally got asked.
Here is the thing about casino status.... It all means basically "nothing." Since if you "really" have status you know it. You do not stand in lines. You do not use the "$20 trick." Everything is assigned. Everything is setup. It's all seamless. It's not really the "status" that gets you this, it's the host assigned to your account. Believe me, my experience at Cosmopolitan is a LOT different than Marriott Platinums or even Top Tier Identity. In essence, it just does NOT matter. It's just wallet candy.
In some ways, it can also work to your detriment on the casino floor. Having a very high status (like NOIR) with no theo to back it up just looks strange. Like, really strange. So, if you ask for something, it's going to be a weird exchange. For example, if you want a few packs of comp cigarettes or a $60++ drink while playing. Someone is going to invariably swipe you card and not really understand what is going on... and most likely decline the discretionary comp.
Anyway, just my 2cents; since I've paid very close attention to such things for the past 10+ years.