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Thread: Customer Service Blunder: Wrongly Charged Phone Fee
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Old Jun 29, 2016 | 2:17 am
  #8  
windowontheAside
 
Join Date: May 2012
Location: Ipswich
Posts: 7,543
It's not blackmail. It's paying for a service that you are using.

Until such time as BA policy on this changes, be grateful that many times agents will agree to waive the fee as a goodwill gesture.
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