Originally Posted by
Edgerfly
You BA members may not be familiar with this because you don't often book Alaska awards living in Europe.
I have posed this question to bloggers, and those familiar with booking AS awards: a service centre fee is not suppose to be assessed.
Those bloggers are wrong - BA's policy is to disapply the fee only if the feature should be available online but does not work. However, badly trained agents could easily be persuaded otherwise, or they did not apply the fee as a goodwill gesture. Its most likely that BA agents are being told to more strictly apply the rule.