FlyerTalk Forums - View Single Post - Customer Service Blunder: Wrongly Charged Phone Fee

Jun 29, 2016 | 2:03 am

#3

windowontheAside

Join Date: May 2012

Location: Ipswich

Posts: 7,543

I think you're mistaken. The fact it is not accessible on the website isn't grounds for waiving the fee.

The fee is waived when the functionality offered on the website isn't working, not when it's not possible in the first place.

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