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Thread: Customer Service Blunder: Wrongly Charged Phone Fee
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Old Jun 29, 2016 | 2:03 am
  #2  
nux
FlyerTalk Evangelist
10 Years on Site
 
Join Date: Jun 2012
Programs: BA Gold, QF WP
Posts: 12,551
The charge is correct as per policy.

The phone service fee should only be waived where the functionality exists for booking something online but due to a temporary issue it cannot be done. The functionality to book AS awards on BA.com does not exist, so a service charge should apply. Some agents do however waive the fee.
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