Originally Posted by
zig2
Hi, I have a friend was planning to take the LGA-YYZ AC723 flight today but it's cancelled after several hours of delay. The agent refused to change it to other airlines because it is because of weather. The agent also refused to confirm him on another AC flight tomorrow because he said all flights are full tomorrow, which does not look like the truth since I can still see flights on sale on google flights. He said he can only put my friend "stand by" the flights tomorrow.
The US phone doesn't work either since the wait time > 90mins. Canada/UK phone agents refused to touch the ticket and say they won't touch the ticket departing from US, and only the US ones can touch it (...??
).
He has no status on AC, and he don't have travel insurance on this trip, what's the best solution here?
You are correct many of the ac agents at lga are in the running for useless agent of the year award. However I wouldn't give up by trying again when the shifts change.
Try calling again, any ac agent can touch an ac ticket. Especially during irrops. . If there are backlogs ac is quite good at putting a wide body on that route to clear. Otherwise I would recommend your friend to find a spot on the bench near the cafe to nap if they are spending the night. New ac agents should show up by 4am at the airport which would be a good time to get rebooked and not have to wait in line. Agree tweeting to air canada for help can be helpful. Good luck