Originally Posted by
FallOfTheWall
They've now introduced automatic gates for EU/EEA in addition to the manned desks. When I went through yesterday the manual desks had long queues while the machines had none at all.
As per the two posts above this, it can be irrelevant. All my experiences are within the last month and all have been departing on the 18:30ish flight to London. There is an SAS flight to EWR, and Norwegian flight to (i think JFK) and a QR flight to Doha all leaving around the same time, and it can be a madhouse. Plus other UK services.
The longs waits have been on an EU passport at the automatic gates. Perhaps it is a problem isolated to this time of day due to a grouping of wide bodied departures...