Originally Posted by Adam1222

Staying here now and very disappointed. As a Diamond member, it appears the only benefit I got was a small pastry in my room. No upgrade, despite tons of upsell options days prior to checkin, and in fact one of the worst rooms at the hotel, facing some buildings and parking lots. Loud music was blasting last night and needed to be changed to a different room "just for sleeping." Was told it is a party at the hotel next door. Can hear every door slam, and despite my preferences online, I'm on a low floor right next to the elevator. Only resort ive been to where no one explains the property and the activities/map. Room itself is bare, without even an armchair. Shower stall door doesnt close. Breakfast buffet was overcrowded and inattentive with not impressive food items. Came here after spending 2 nights at the Melia which was half the price, without status, for an oceanfront room, and with more food options.