Wow, it's like you're clairvoyant. That's pretty much exactly the response I got on FB.
I think I'll send a snail letter and see how that works. At Southwest, snail letters get a much more thoughtful response. Maybe because those people aren't paid by how many people they can claim to have served per hour.
I tried the website complaint form and got another non-response. Those people appear to have no ability to take any customer-specific action. It's a pathetic imitation of actual Customer Relations. The whole online CR operation should be disbanded if they can't provide specific help.
I am quite surprised that a highly rated airline would treat customers so disrespectfully. Even United has treated me better. It's definitely time to try the snail letter.