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Old Jun 26, 2016 | 10:41 pm
  #77  
kpbadger
10 Years on Site
 
Join Date: Jul 2014
Location: Madison, WI (MSN)
Programs: Delta Platinum, Hilton & Marriott Plastic Gold, Chick-fil-A Signature
Posts: 441
Date: May 31, 2016
Route: ATL-SFO
Fare: U ("upgraded" to C+)
Status: PM
What happened: No snack basket ever offered in C+ despite it being a 5 hour flight (I posted this the day after wondering at the time if the snack basket was only at certain times of day, so more details are there). Also the power charging ports in my row were not operational.
Compensation: 7500 miles, and an e-mail message of apology that seemed personalized (or, at least, not straight out of a can) and addressed both of the aforementioned concerns.
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