Originally Posted by
garykung
Unlike many U.S. airlines, I believe that CX's system does not do automatic rebooking.
...
CX is not a friend of compensation like many U.S. airlines.
Feel free to ask, but don't ever expect anything and fair.
As a matter of fact, CX was sued for compensation recently due to an issue which is even bigger than yours:
http://www.flyertalk.com/forum/catha...ied-minor.html
My experience with the US carriers (AA, US and the former CO, at least) is that they try and rebook you at the point of departure prior to boarding if they already know the flight is going to be significantly delayed. Otherwise, they will do it at the arrival counter.
CX tends to do everything in HKG. I experienced a delay in MNL and the staff refused to even touch the checked bag of a single passenger on the fully-booked 773. Then again, HKG is Cathay's home and everywhere else is an outstation (unlike in the USA).
I was traveling in J and after a 24 hour delay, plus a stinky and noisy room at Regal Airport, they only managed to give me an additional 15K miles in compensation. Another passenger traveling with me on the same flight was given $300 to split between her and her disabled mother.