Originally Posted by
Often1
It is rare for carriers to handle reroutes at the origin rather than at the point of the misconnect. This is not universal, but it is the norm and is simply because there is a better picture of what is available at the point in time when you arrive.
As an example, while you may have believed that you would misconnect at HKG, that was far from certain. What if your onward connection were delayed? What if you made up time in flight and the onward was delayed just a bit? Can't tell until closer in.
As to who gets handled when. Sure CX could have dealt with you and then everybody else, but that means that people who could make it out that night would not. You were stuck one way or the other. So, makes sense. Not sure what you want.
The hotel. You didn't like your room. You got the room you wanted. Again, not sure what you want.
Compensation? CX owes you nothing. Customer service gesture? Maybe. All depends on the reason for the delay. What was it? Something within CX's control?
If you do complain, make it about one thing. Sending in a litany of things just makes you look like, well ---- a complainer.
Thank you for your explanation regarding auto rebooking.
I was not clear in the OP. We were processed right at the gate we landed. I said I understood that folks that could make connections shoud be processed first but it looked like we complained and we were put back to the back of the queue, we were last after the whole 777 passengers were gone, many of whom also ended at the same marriott. So you think that is normal, fine.
As far as hotels are concerned. No. we were initially REFUSED any exchange by Marriott, the reason being they were mostly full and their agreement with CX was to provide a room, not necesarily a non smoking room. After talking to a manger, a none smoking room appeared.
As far as a complainer, my spouse was once downgraded F to J HKG-JFK with F avaialbe on next flight without saying anything until I asked and I sent her to CX to talk to a manager. By your book I guess it was my mistake to tell her to do that too?
I simply want to know what we were entitled. Thank you for letting me know CX owe me nothing.