Originally Posted by
yoyo
a. Couldn't CX booked us J on first flight out of HKG while we were at JFK and communicated to us, a good 24hrs before knowing we would miss our connection? They insist we to relax and let them handle it in HKG and yet the solution provided was not to our satisfaction.
Unlike many U.S. airlines, I believe that CX's system does not do automatic rebooking.
If a rebooking has not been triggered, the best station to handle rebooking is indeed HKG, where your delay should be concluded. Beside there are circumstances that delayed passengers made their original flights as the connecting flights are delayed as well.)
(Note - CX itself does not handle overseas stations. So outsourced stations may have limited authority in rebooking.)
Originally Posted by
yoyo
b. Had us wait until the very end of the processing queue. I understand they had other passengers to process so that they can make their connections but make F customers wait until the very last to be processed seemed odd. Many passengers on the flight were stranded but we were put at the very end of the queue. Was it because we complained about their initial resolution?
No. You simply went to the wrong place.
Lounge personnel are usually the one handling F/J/OW elite rebooking. It sounds like you waited at the transfer desk, which is the line for Y.
Originally Posted by
yoyo
c. CX agreement with Marriott seemed that the hotel only had to provide a room so we were given a smoking room. I had to argue and argue with a Marriott manager to give us a non smoking room. We didnt know we were given a smoking room until 10 minutes into our room and our throats started to hurt. We eventually got into our none smoking room at 11:15pm.
I don't think the agreement will go as far as the smoking room designation. I believe it may be an oversight by the Marriott.
Originally Posted by
yoyo
d. We would finally get to our destination 12hrs late with last leg downgraded, are we entitled to any cash comp besides the bus ride to/from the hotel and overnight stay (not really interested in their one class upgrade vouchers that can only be applied at the airport since last one didn't work)? This delay didn't seem to be caused by weather.
CX is not a friend of compensation like many U.S. airlines.
Feel free to ask, but don't ever expect anything and fair.
As a matter of fact, CX was sued for compensation recently due to an issue which is even bigger than yours:
http://www.flyertalk.com/forum/catha...ied-minor.html