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Thread: LAX check in - why are there no queues at premiere check-in?
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Old Jun 25, 2016 | 11:54 am
  #7  
smartinez
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Join Date: May 2004
Location: LAX
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The last time I checked in at LAX there were only 2 agents working and 3 walkie talkies just adding to the confusion.

Actually, I just checked in to a Hyatt and their recent remodel is similar - the checkin consists of three desks, and you are just supposed to pick one to stand at, I guess.

But seriously - is there some queuing expert consultant who is telling United (and other companies apparently) that this is a good idea? Is there any upside I'm just not seeing? Is it supposed to be less institutional or something?
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