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Thread: LAX check in - why are there no queues at premiere check-in?
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Old Jun 25, 2016 | 10:37 am
  #4  
1kBill
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Originally Posted by Kacee
They did the same thing at SFO when they tried the self-tag bag kiosks in the Premier area. Eventually they put in ropes, but it remained a cluster until they gave up on the whole idiotic experiment. Complain in every survey . . . that apparently worked at SFO.

I think the conclusion is that the people designing these for UA are incompetent. Same class of incompetence as the traffic engineers who design shopping mall parking lots. They simply fail to take human nature into account.
I've come to the conclusion that the people who design these things have never actually used them.
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