Not sure if this is the right place to post this, or if anyone will be able to help

I asked for a status match from BAEC sapphire to LAN around January. This was accepted almost immediately.

HOWEVER
6 months on, i still have nothing in my hand from LATAM. No card, no guide, no number, nothing

I appreciate they're busy with the change over etc but really?

I emailed around march and was told it was being dealt with. I emailed again early june and was assured it was being sorted out. I then got an email 2 days ago telling me my case has been cancelled due to lack of information received from me (although they are unable to state what information they're looking for...)

Meanwhile I'm in a state of limbo, as I have a big south american trip coming up, which I can't book while LAN are being useless. I won't meet the criteria for another year BAEC because none of the roots is a codeshare and I have no plans to go to europe now until 2018. Should I wait? or should I start checking out AAdvantage? I could potentially fly with them some of the way but...?

Any help appreciated!