We had the lunch with MH (Regional Mgr from HK, plus Sr Exec from MH), Bus Traveller Asia (Editor plus Deputy Editor), and about 12 invitees (one lady, others men). Most seemed in business except sitting next to me was a Vice Principal at an English school in Hong Kong. I'm retired. One other person said he noted this post thread; maybe he can add some other comments.

The Deputy Editor was taking copious notes and said an article will be published in one of next few issues of magazine.

Just general discussion on topic "What it takes to be best in class and stay there." The Editor did a good job in summarizing that what's needed are the following: Modern fleet, adequate network and scheduling, pricing, customer service and quality of cabin crew, good online web access. But these factors apply to every airline that wants to excell, but need to do better than competitors. So challenge for MH is to define and highlight the special things that MH can do which no other airline can duplicate, such as special Malay food like satay, laksa, nasi lemak, Malay hospitality, so that when a pax boards the flight, the pax gets the feeling he/she is enveloped by Malaysian hospitality.

That's what I got out of the lunch, plus a small metal cast model of an A380.

The MH HK Regional Manager also told me that many special fares will be rolled out in the next week or so. Should be available on the MH website.