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Old Jun 24, 2016 | 9:23 am
  #1  
98103
 
Join Date: Mar 2007
Location: Upper Left Corner of the Map
Programs: AS MVPG & Board Room, Marriott Silver, Global Entry
Posts: 2,203
consistency in customer care?

Rolling delays yesterday on the 2:45 SEA-FAT flight yesterday, and we arrived about an hour and twenty minutes late. Was on the flight with my nephew, who used his mom's email when booking the ticket. Today got text from my sister: Did you get a sorry we delayed you email with a discount code for $125?

uh. No.

Are these things sometimes targeted? Nephew is no status, so thought it was targeted to encourage loyalty. But then again I do have status and got zip-wad.
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