<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by tazi:
Actually, I am quite pleasant to deal with and have even been thanked for knowing the procedures. I am sure this might be difficult for someone like you to understand but, it is very possible to express your displeasure with things without being insulting, aggressive or abusive. The ability to do so often has a possitive, rather than negative effect, sometimes even resulting in improvements to an otherwise ineffective process.
</font>
Exactly. I have passengers thank me for the job we are doing, but at the same time express to me that they think the procedures can be different. I agree with most of their suggestions as they are well thought out. We have changed some of our methods due to these suggestions and have been able to remain within the directives.