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Thread: LH Rant - no upgrade, no refund?
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Old Jun 24, 2016 | 8:41 am
  #6  
Ronlap
 
Join Date: Dec 2012
Location: SFO
Programs: UA 1MM, Marriott LT Plat, Hilton Diamond
Posts: 184
Originally Posted by warakorn
Here is what happened:
A voluntary reissue (change from UA 8898 to LH 754) would trigger a recalculation of the total fare of the total ticket. You get a new e-ticket.
Of course the system reissues the ticket and books you into Economy travel class.
All applied upgrade instruments would vanish. The refund of the older ticket and upgrade instruments is dependent on the fare conditions. If the upgrade was non-refundable, then LH was right. You did the reissue voluntarily.
I've made changes in the past to legs on UA and UA upgrades on unchanged legs always "stuck." In fact, my UA upgrade to SFO-FRA stayed with the reissue. So which one is out of the ordinary - UA or LH?
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