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Thread: LH Rant - no upgrade, no refund?
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Old Jun 24, 2016 | 8:06 am
  #4  
Ronlap
 
Join Date: Dec 2012
Location: SFO
Programs: UA 1MM, Marriott LT Plat, Hilton Diamond
Posts: 184
Originally Posted by warakorn
For which flights did you buy an upgrade with money - and did not receive the upgrade?
Original itinerary:
  • United Airlines Flight 58 from San Francisco CA to Frankfurt on July 08
  • United Airlines Flight 8898 from Frankfurt to Bangalore on July 09 (Codeshare)
  • Lufthansa Flight 755 from Bangalore to Frankfurt on July 15
  • Lufthansa Flight 978 from Frankfurt to Dublin on July 15
  • United Airlines Flight 131 from Dublin to Newark NJ on July 23
  • United Airlines Flight 1979 from Newark NJ to San Francisco CA on July 23

Cash upgrade on LH755, exit row on LH 978. A cash upgrade couldn't be done on the codeshare, so my agent reissued that segment as:
  • Lufthansa Flight 754 from Frankfurt to Bangalore on July 09

Which apparently broke LH's reservation system, cancelling the upgrade and exit row, and leaving the record in an "out of sync" condition which UA and LH couldn't clear.
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