My opinion is that what you guys do is mostly worthless.

Your opinion is that it's a job, and somebody has to do it.

When we show you attitude, it's because of our opinions about the value of the harassment and inconvenience. We buy the tickets and are entitled to our opinions, even at the checkpoint. You are employed and are supposed to be nice to us, even if we're attitudinal.

The airlines were troubled due to the economy. Many are now on the ropes, due to aversion to flying. A major component of this aversion (AAA survey earlier this year suggests up to 25% of declined flying) is based on our decision to avoid you screening types.

Stupid policies which do not reflect probabilities. Attitudinal, pushy screeners in too many situations. Aversive, cancelling flyers. There is no relationship?