FlyerTalk Forums - View Single Post - Alternative to AMEX Platinum?

Jun 23, 2016 | 1:37 pm

#2

hiima

Join Date: Nov 2013

Location: LAX, LGB, SNA

Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM

Posts: 3,185

Quote:

Originally Posted by NittanyLiger

I have had an Amex since 2000 and while the platinum card has many great benefits I find myself more and more frustrated with the customer service side of the card, in fact, I would say they are down right horrible... I have never had a good experience with travel, concierge is a joke and the regular Customer Service staff often provide wrong or conflicting information. The only reason I have stayed as long as I have is due to the points and upgrades. After this last go around with CS I have just had enough....

I am wondering if any long time AMEX P holders have found a good alternative?

Citi prestige? Has very good airline credit, can be used for anything from the airline even tickets. CS isn't great. Has lounge access. Points accrual pretty good, has transfer partners similar to amex.

Or maybe Ritz Carlton Chase. Nothing has beat my Ritz Chase CS. They answer the call with no rings and do whatever I ask. Their points are pretty garbage though, unless you stay at Marriott a lot. The Ritz airline credit-of 300$ is pretty good, can be used for upgrade, bag fees, food, Wi-Fi, etc. No GC, like amex. The annual fee is 395$. Has lounge access.

Last edited by hiima; Jun 23, 2016 at 1:43 pm

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